TfL response on the 100…

100-busA quick update on the campaign to stop TfL cutting short our 100 bus route. Here’s the latest reply from TfL as to why they’re making the change. Fairly sure they’re under pressure to cut budgets to fund Sadiq’s half-hearted fares freeze in spite of pinning the blame on central government. The freeze only affects those buying single fares so Travelcard users are getting the double whammy of hiked fares and reduced services. Anyway, over to TfL…

Dear ,

Thank you for your email regarding the recent routes 100 and 388 consultation. I apologise for the delay in replying.

I’m sorry that you are unhappy with our decision to proceed with the proposals for changes to these two bus routes. I realise that it can be frustrating to respondents if we make a decision that goes against the prevailing attitude expressed in responses. This is why we always provide a comprehensive report of the feedback we receive through a consultation, along with an explanation of our decisions.

Consultations are vitally important to the work we carry out across the capital and they consistently lead to improvements by providing us with new information and challenging assumptions. However, a consultation is not a referendum or a means to vote for or against a scheme. While the numbers of people who support or oppose a consultation proposal are clearly important as a way of establishing the general attitudes of respondents, these figures alone do not determine our decision about whether to go ahead with the proposals. Rather they are one of several factors that we take into consideration to help inform our decision. Other things we consider include the detailed feedback we receive in consultation responses, feedback through other forms of engagement, the resources at our disposal, and our professional judgement on the best way of achieving the underlying objectives of each proposal.

We carried out this consultation to seek views on our proposals to alter routes 100 and 388 to reflect changing passenger demand, and in turn, deliver a more reliable service where it is needed most, while ensuring that our financial resources could be used in the best way possible. Retaining route 100 in its current form is less cost-effective than it used to be, as usage of the route has reduced by over 40% since 2010. As routes 100 and 388 are both less busy west of Liverpool Street, running only one of these routes between the City and Blackfriars/Elephant & Castle will still provide enough capacity.

The Museum of London terminus for route 100 still leaves Wapping residents with a direct service to key locations in the City like Liverpool Street and Moorgate, and a shorter route 100 is likely to perform better, providing a more reliable service between Wapping and Museum of London.

I appreciate that these changes will mean it is less convenient for customers who currently use route 100 to travel beyond Museum of London, particularly those who are less mobile, as they will no longer have a direct bus link. Unfortunately, it isn’t possible for us to provide direct links between every two points. We focus on providing through links where there is the highest demand, with good interchange facilities for longer journeys. In this case, customers wishing to travel beyond the Museum of London can use several accessible bus stops on Wormwood Street and London Wall for same-stop interchange between route 100 and the extended route 388. With regard to security issues you mention in relation to customers having to change buses, perhaps you can clarify what you are referring to?

I accept that a decision to provide the best overall solution within the resources available will not necessarily suit everyone. However, having carefully reviewed the consultation responses, we remain satisfied that the proposals help us to deliver a more efficient bus service which better matches capacity with demand on routes 100 and 388. The resources saved through this scheme will contribute to service enhancements in other areas of London, at a time when the way our services are funded is changing, and the amount of money we receive from Central Government as an organisation is reducing. 

Thanks again for taking the time to contact us. If I can be of any other assistance, please let me know.

Kind regards

Gavin Clark

Consultation Officer

Transport for London


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